{"basic": {"sex": "男", "make": [], "name": "张明", "email": "service.resume@qq.com", "isAge": "1", "photo": "https://oss.flowktech.com/2025/11/23/c867dbbd6c174d54911bbf060520da7b.jpg", "place": "上海市", "height": "175cm", "mobile": "13812345678", "nation": "汉族", "weight": "65kg", "politic": "群众", "birthday": "1998-05-15 00:00:00", "marriage": "未婚", "photoShow": "1", "workYears": "3年工作经验"}, "config": {"skin": "#333333", "fontSize": "13", "fontFamily": "EditorYaHei, sans-serif", "lineHeight": "0.7", "pageMargin": "30", "modulePadding": "20"}, "modules": [{"data": {"job": "电话客服", "city": "上海市", "date": "随时到岗", "salary": "6000-8000/月"}, "name": "intention", "sort": 0, "value": "求职意向", "visible": "1"}, {"data": {"grade": [], "major": "", "title": "", "school": ""}, "name": "target", "sort": 1, "value": "报考信息", "visible": "0"}, {"data": [{"uid": "3c371b79-5c1f-4900-b318-0805906350a2", "isNow": "0", "level": "本科", "major": "工商管理", "editor": "

主修课程：市场营销学、消费者行为学、客户关系管理、商务沟通、服务礼仪、统计学

", "school": "上海交通大学", "endTime": "2022-06-30 00:00:00", "startTime": "2018-09-01 00:00:00"}], "name": "edu", "sort": 2, "value": "教育背景", "visible": "1"}, {"data": [{"job": "电话客服专员", "uid": "78ef698e-03f9-4258-9bf5-ce37241cbbcc", "name": "上海电商科技有限公司", "isNow": "0", "editor": "

负责电商平台客户电话咨询与投诉处理，日均接听来电80+，客户满意度达96%
运用沟通技巧解决订单异常、产品咨询等问题，平均通话时长5分钟内高效响应
通过CRM系统记录客户需求与反馈，累计提交优化建议12条，被采纳率67%
协助完成客户满意度调研，推动团队服务流程优化3项，客户留存率提升8%
参与新员工入职培训，担任服务礼仪与沟通技巧培训讲师，培训新人15名

", "endTime": "2024-07-01 00:00:00", "startTime": "2021-07-01 00:00:00"}], "name": "work", "sort": 3, "value": "工作经验", "visible": "1"}, {"data": [], "name": "project", "sort": 4, "value": "项目经验", "visible": "0"}, {"data": [], "name": "intern", "sort": 5, "value": "实习经历", "visible": "0"}, {"data": [], "name": "campus", "sort": 6, "value": "校园经历", "visible": "0"}, {"data": {"editor": "

沟通能力：普通话二级甲等，善于倾听与表达，能快速捕捉客户需求与情绪
问题解决：具备5分钟内分析并解决常见客诉的能力，处理复杂问题时协同多部门响应
服务意识：客户至上理念，曾获季度“金牌服务之星”称号（客户好评率TOP 5%）
办公技能：熟练使用CRM系统、Excel数据统计与PPT汇报，掌握基础PS图像处理

", "skills": [{"name": "沟通表达", "value": "95", "showDegree": "1"}, {"name": "问题解决", "value": "90", "showDegree": "1"}, {"name": "CRM系统", "value": "85", "showDegree": "0"}]}, "name": "skill", "sort": 7, "value": "技能特长", "visible": "1"}, {"data": {"awards": ["2023年度金牌服务之星", "2022年度客户满意度TOP10", "2021年新员工成长奖"], "editor": "

2023年获公司“金牌服务之星”称号，客户好评率98%，服务案例入选公司最佳实践库
2022年客户满意度调研排名TOP10，提出的“微笑服务话术”被纳入标准服务流程

"}, "name": "award", "sort": 8, "value": "荣誉证书", "visible": "1"}, {"data": {"editor": "

3年电话客服经验，熟悉电商/金融行业服务流程，具备“倾听-分析-解决-反馈”闭环服务能力
抗压能力强，日均处理80+来电仍保持96%客户满意度，擅长通过情绪管理化解客户投诉
服务意识敏锐，能从客户反馈中提炼改进建议，推动团队服务质量提升（如优化话术使平均通话时长缩短15%）
具备良好的学习能力，快速掌握新产品知识与系统操作，2023年新业务上线3天内独立上岗

"}, "name": "self", "sort": 9, "value": "自我评价", "visible": "1"}, {"data": {"editor": "", "hobbies": []}, "name": "hobby", "sort": 10, "value": "兴趣爱好", "visible": "0"}, {"data": {"editor": ""}, "name": "other", "sort": 11, "value": "自定义", "visible": "0"}]}